Do you have a request for a particular color or quantity that is not available on our website at the time of your order? Feel free to write to us to tell us:

-The quality and brand.

-The quantity.

-The color.

We will take your request into account by sending you the lead times and payment terms for your custom order.

We will be delighted to meet your wool needs :) This also applies to accessories!

Regarding deliveries, the Lanae tricot store undertakes to ship paid orders within 7 working days (excluding holidays, public holidays and exceptional circumstances). We will do our best to send products as quickly as possible.

Orders shipped via Mondial Relay are sent from Tuesday to Saturday.
Orders shipped via Colissimo/La Poste are collected by La Poste from Tuesday to Friday.

Lanae tricot is not responsible for any delivery delays, deterioration or loss of the package. The delivery service (La Poste or Mondial Relay) is responsible.

You have 14 working days from the delivery of the merchandise to return your products. Items must be returned in perfect condition and in their original packaging. Any item that has been damaged or used will not be refunded or exchanged. Skeins that have been wound into balls will not be accepted for return, nor will wool that has been knitted, used, stained, or exposed to strong odors (cigarette smoke, food, ...). No returns will be granted for defective yarn.

Return shipping costs are the responsibility of the buyer.

Your items will be refunded within a maximum of 15 working days (from the date your package is received by Lanae Tricot), using the same payment method as for the original order. Delivery charges will not be refunded.

Before making any return, please inform us by email at lanae.atelierboutique@gmail.com by providing the following information:

• your first and last name,
• your order number (in the case of an online order),
• your email address and phone number,
• the reason for the return

Merchandise must be shipped to the store:
Lanae Tricot
5 rue Génissieu,
38000 Grenoble

Have you just placed an order and realized you're missing an item?
Don't panic, we'll explain how to place an additional order here.

You just need to:

• add the missing items to your cart
• go to the Cart page
• in the "Special instructions for seller" section, write: the previous order number, as well as your first and last name
• click on "Proceed to checkout" and select the "In-store pickup" option to avoid paying shipping costs twice

And that's it! Your two orders will be shipped in a single package, as long as your first order has not yet been processed.

Please note, if you have already received an email confirming the shipment of the order, then this is no longer possible and we will ask you to pay the shipping costs again.

Knitting a pattern in English is no harder than knitting in French. You just need to take the time to understand the terminologies and abbreviations specific to English patterns.

We have written a French-English knitting glossary that you can find here.

To start, you can check what the pattern recommends in terms of yarn and needles.

It is recommended to choose a yarn with a similar weight to the skeins recommended in the pattern, with an identical (or very close) gauge to what is required, and of a similar fiber so that it reacts in the same way when knitted.

Even when these 3 criteria are met, it is possible that your gauge will be different from what is required!

We have some tips to help you get the best possible gauge swatch:

1. Make a larger gauge swatch than what is required: if the pattern recommends a gauge swatch of 22 stitches by 20 rows, you should cast on a higher number of stitches (for example 30 or 40 stitches). The goal here is to create a larger piece of fabric, and to measure on the resulting fabric the number of stitches that fit into a 10 x 10 cm square. We tend to stretch our gauge swatch so that it fits into 10 cm when it is too small. 

2. Add borders to stabilize the gauge swatch: always with the aim of having a stable gauge swatch so that you can measure it correctly, it is advisable to cast on 3 additional stitches on each side, and to start with a few rows of garter stitch to create a border that does not curl. The edges of a stockinette gauge swatch tend to curl, and therefore distort the gauge swatch if it is too small. 

3. Knit the gauge swatch in the stitch used in the pattern: if your pattern contains lace, cables, or special stitches, it is recommended to knit a gauge swatch with the special stitches to see how the gauge swatch reacts to blocking, and to what extent it stretches or not. The fabric created by stockinette stitch does not react to blocking in the same way as a textured stitch, lace, or jacquard.

4. Always block your gauge swatch (yes, yes, it is essential!) : the texture of the stitch, the softness of the yarn, and the size of the gauge swatch will vary during blocking. It is therefore imperative to block your gauge swatch in order to precisely determine the behavior of the created fabric.